Policies For Business
Return Policy
1
We appreciate all customers shopping with but all sales are FINAL. Unless damaged or craftsmanship is faulty. We have a strict QC before sending any products out.
Shipping Policy
2
Items shipped and handed over to carrier services becomes the responsibility of the customer to track and communicate with carrier regarding any conflicts. Should there be any complications, ELOVI will do the necessary possible to assist but it does not become our responsibility to resolve any issues once out of our hands.
Damaged or Missing Products
3
For the occasion that any products are damaged or missing please contact ELOVI no more than 2 days to resolve the issue.
Order Cancellations
4
Customers have 24 hours to cancel any orders. Once processed and shipped no cancellations or modifications can be made.